Phone u repaired - 3 months and quote changes

I had it with MTN now. It is time for legal action now. I have phoned the repair centre in excess of 10 times. Firstly- the job card was never checked. The job card clearly indicated that the phone was in for a hardware failure and not the fully functional cracked screen. My phone LG G5 had now been in for 3 months and no repair. The phone was still under warranty when I handed it in. MTN first quote R2322.4 (job card no ********** ) first repair which I accept after I had to phone then several times and plead, eventually threaten just to get a written quote for my insurance (this alone took a month just for MTN to do their job after agents empty promises. Then I finally recieved a quotation (again not well specified) so it took some time and explanation for my private insurance to approve. When they finally approved the claim I responded "yes" to the sms. But then instead of repairing mtn sends my phone back to MTN Irene mall, unrepaired, who phoned me and I then instructed them to send the phone back and ask that the speed up the process. Then all of sudden the quotation changes to R6528 (job card ********** ). Again I wasted my time to phone the repair centre where the agents promises to escalate and resolve the matter and provide me with feedback (15 February) and onwards and follow up phone calls. To date no feedback. I phoned the call centre and hold and hold and when finally answered, then rude agents who does not comprehend the situation or care to try and resolve the matter.

I simultaneously complained with MTN Irene mall and even eventually went into the shop to plead for assistance but no joy.

I am loosing out on business (I did not recieved a loan phone and is borrowing a phone with limited functionality. I need to now return the loan phone - I did ask for a loan phone from MTN who said that they don't offer loan phones ) MTN will now also be hold liable for these business losses.

I now had it with MTN- this in contravention of the consumer protection Act and is causing direct losses to me. I will now commencement legal steps and will make these facts publicly available on all social media platforms. I wish to cancel my contract and will fight legally not to be liable for any costs due to early termination.

Enough is enough.

Pathetic (no) service.