1 reviews | Active since Jan 2016
Phone to be repaired within contract period
Disgusted in the manner clients are pushed around we are loyal and pay our monthly subscription but when something goes wrong we are just pushed aside.<br> My number *** Mtn contract, call line identity is unable to be corrected after numerous attempts and long hours of visiting mtn stores in Clear water mall ,liaising with consultants at the Call center no one can correct this. <br> Was told the do a sim swop and still a problem.<br> Know my phone does not go on and told i should pay R4970 to repair my SONY devise. Apparently due to external damage they can't fix the devise. The devise fell the very week a got it more than a year ago, worked ever since.The display is not damaged.The display is not damaged if it was than that would be the next reason. <br> Could purchase a new devise for less than the amount being charged for fixing. <br> Not impressed with the service and after being a loyal client for all these years YOU CANT FIX my Devise.<br> Still paying my contract and don't have a phone.<br> Previous contracts expired and not renewed with Mtn can't wait to have further 2 Contracts expire.<br>
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Kindly be advised that the HVRC (Repair centre) is guided by the handset Manufacturer's Repair guidelines and in accordance to their standards and mandates. the handset Warranty repairs are excluded in the event of physical demage, that includes wear and tear which voids the warranty immediately and repairs are chargeable. Please be advised that I have loaded the CLI for you kindly check if it's working now.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Kindly be advised that the HVRC (Repair centre) is guided by the handset Manufacturer's Repair guidelines and in accordance to their standards and mandates. the handset Warranty repairs are excluded in the event of physical demage, that includes wear and tear which voids the warranty immediately and repairs are chargeable. Please be advised that I have loaded the CLI for you kindly check if it's working now.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
