1 reviews | Active since Jul 2016

18 Jul 2016, 10:33

Phone Suspended

<p>I am starting to consider legal charges against this company. This must be my 3rd complaint about them alone. Following my recent review about them which wasn't resolved, they have now moved on to suspending my cellphone line for a reason that is unknown to me. I had a contract phone with them which I settled on the 29/06/2016 after I had received a statement from them telling me how much I need to pay to cancel my contract. I get the run around when I call their contact centre, their retentions department isn't replying to my emails and no one seems to care about any of my complaints. I have had just about enough with MTN, all I ask is that they cancel my contract and leave me alone, I want nothing more to do with them. I paid them their money, can I live? They have all my proof of payments, the most recent one too which I personally emailed to them right after making the payment (please see attached). I am still waiting for someone to assist me.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply19 Jul 2016, 12:32
Official

Good day Motso,

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that your line is active. A request has been logged with the billing department to credit the balance due for the invoice dated 2016-06-13.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

REQ: **********

Best regards,