AK
Anton K
1 reviews | Active since May 2015
29 May 2015, 10:50
Phone ******MTN on Strike-no Service 2Blacklist
My phone was ****** last Wednesday night.<br> <br> We have been going to several MTN branches trying to get the phone blacklisted as the call center just keep on dropping the phone in your ear due to them being on strike.<br> <br> Without the Blacklist number the police won't open a case for me to give to my insurance to be able to claim.<br> <br> No back-up plan by service provider so the customers pay the price yet the billing department is not on strike as I am still being charged. Branches does not assist either and Pavillion in KZN was closed entirely. <br> <br> So?? What are we supposed to do?
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MTN South Africa's replyOfficial
30 May 2015, 12:07Hello antonklein,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
Due to the industrial action we are facing there has been a delay with queries being dealt with. Kindly can we request that you send us an e-mail to *** with the IMEI number of the device that was ******, we will forward the required form to be completed and we'll blacklist the ****** device ASAP.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
Due to the industrial action we are facing there has been a delay with queries being dealt with. Kindly can we request that you send us an e-mail to *** with the IMEI number of the device that was ******, we will forward the required form to be completed and we'll blacklist the ****** device ASAP.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply30 May 2015, 12:07
Official
Hello antonklein,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
Due to the industrial action we are facing there has been a delay with queries being dealt with. Kindly can we request that you send us an e-mail to *** with the IMEI number of the device that was ******, we will forward the required form to be completed and we'll blacklist the ****** device ASAP.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
Due to the industrial action we are facing there has been a delay with queries being dealt with. Kindly can we request that you send us an e-mail to *** with the IMEI number of the device that was ******, we will forward the required form to be completed and we'll blacklist the ****** device ASAP.
Regards
Tim
MTN Complaints Management Team: REQ:***