PHONE ****** WHILE IN CARE OF MTN

My phone was ****** while in MTN's possession. We handed over the phone to MTN Centurion mall on 14 Feb 2018 to send to their repair centre, to replace the screen (under warranty). They gave us a document and instructed us to follow-up with their repair centre. THEY SAID IT WILL TAKE TWO WEEKS. When we followed up with the repair centre two weeks later they had no record of the phone. We went to the MTN shop on the 8th of March, they apologised as the phone was still in their store, it was never sent! They then promised to send it ASAP. We again inquired with the repair centre, they still did not have it on their system. MTN shop sent the phone on the 9th of March via courier. Spencer from MTN promised he will follow it up and give feedback. I had to phone the store constantly without any success. We visited the store on the 17th of March to tell them that the repair centre did not receive it. He again promised to follow it up. On Monday the 19th of March he phoned me to inform me that the phone was ****** (between the couriers and the repair centre) and that they will replace it with a new one. They were waiting for auth. Again I had to follow it up from my side as they did not return my calls. Today I received an sms saying that I can collect the phone. Only to be told when I arrived, that I originally obtained the phone from a FRANCHISE and they were an OWNED store. He refused to give me the phone. I again left with nothing, just empty promises!!! I will not renew any of my contracts with MTN. The have the worst customer service and their working system is non-existend.