Phone ****** from MTN property

MTN is the most pathetic company I have ever come across. My phone was ****** from an MTN shop while it was in for a screen repair. The manager doesn't reply on any of my calls or emails and can't tell me when I can get a new phone. When I phoned customer care the gentleman was at first very helpful and told me he would call me back. I haven't heard from him since and he doesn't reply to my calls or email. All of this happened a month ago. I am currently paying for a phone that I don't have and a service that I don't get. Hopefully this message will get someone from MTN to contact me. SHOCKING MTN. But on the 1ste of every month I pay my account and the debit order goes through otherwise the \attorneys"of MTN will deal with me. Would never recommend MTN to anyone. Extremely disgusted"""