PHONE ******!!! CANCEL CONTRACT!!!!!!

Hi.<br> A couple of months back (28 Feb'15) my MTN Phone was ******, I tried to report the incident immediately, but after holding on the phone for about 45 min (3 times) I got cut off.This happened the Saturday. So on the Monday I went into MTN store (East Rand Mall) to say my phone was ****** and that I want to do a sim swop and to block the phone. No one told me that I had to go make a case at the police station before they can block the phone, the consultant only told me that it was DONE, but I actually had to go back into the store 3 times after, before anything was DONE.<br> LAST MONTH Mtn wanted to debit R3988.00 from my account. I CANCELLED the debit order as I did not have the amount of money to just give out, my bank account would've been in a MINUS.<br> I phoned MTN, jut to find out that the people who stole my phone ran my account up to almost R4000.00 which I couldn't understand as I have a TOP UP account ( R465.00) and have to BUY DATA once mine is finished. SO HOW DID THEY GET IT RIGHT TO MOVE MY ACCOUNT UP?<br> I spoke to the lady at MTN over the phone and she informed me that it is my own fault.Got an sms today that you are deducting R6177.78. HOW CAN IT JUMP TO R2000.00 MORE