Phone still with MTN (almost 2 months) no feedback

This is now my 2nd complaint on hello peter for the same incident. First complaint 11 Feb. The first one was because my phone has not been assigned for repairs, and now, almost 2 months later, I still have not received my phone. After quering this on the 29th of Feb, I was told that it should take a week or 2, today is the 31st of March, and still no phone or feedback? No one responds to my emails, and trying to phone the call centre is even worse, I will either be asked to hold on, and then be cut-off, or just no one answers the calls.. Hopefully I will get a response here on hello peter.