BH
BELINDA H

1 reviews | Active since Feb 2016

02 Feb 2016, 13:46

phone still under warranty

My device become faulty and was not due to any fault of my own. The device did not charge so naturally I thought it is a fault with the battery. I took the phone to an Iphone store<br> Manesh at the IRepair store in Cresta - Tel no ***. They are an auth. Iphone technician. The phone froze when a new battery was inserted and therefor I took it back to MTN as<br> it was around 6 months old and still under warranty. MTN doesn't want to repair to phone and want to charge over six thousand rand -this is not acceptable as the phone is under warranty and an Iphone technician worked on the phone. I need my phone for work and I do not have R6k to pay. When I took out the contract I was not informed that I should bring the phone (even for battery) back to MTN. It will appear that MTN wants to abuse me has a customer as I am a small consumer and they can force their hand.<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply06 Feb 2016, 13:42
Official
Hello HURN007,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the Repairs management team for urgent attention and to contact you back with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***