PHONE STILL NOT REPAIRED

I have renew my contract in August 2014, within a month the phone gave me problem. Sent it back for repairs & was given a new phone cause that one could not be fixed. Within months again in December I experience the problem with the phone could not receive calls. I couldn't take it in December due to festive season I took it in on the 08/01/15 @ Westgate Mall in JHB for repairs.I was told it takes 7 to 10 working days for me to get my phone back. <br> I called Westgate *** for update, could not get through. Had to send my sister there on the 20/01/15. We were told the phone was sent wrongly to CT & was promised it will be delivered on the 29 January 2015 back to the store by Sales person Lerato. The phone is still not delivered to the store... I am been given run around.<br> I feel frustrated this is a new phone & its almost over the month without the phone.<br>