1 reviews | Active since Aug 2013
Phone still not received!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
<p>Good day,</p> <p> </p> <p><br />I have phoned HVRC Repair center myself, as none of you can respond to me in a timely fashion.</p> <p>As per the consultant the device was already shipped back to Smartphone Plus and the device cannot be repaired.</p> <p> </p> <p><br />No one even bothered to communicate to me!</p> <p> </p> <p><br />The device was damaged due to BAD WORKMANSHIP by Mtn HVRC REPAIR CENTER! </p> <p>I will not, I repeat... WILL NOT Pay excess for a new device, as it was NOT my fault that the screen came loose!</p> <p> </p> <p><br />Mtn /Mtn Insurance will replace my device without charging me anything. I WILL NOT Pay anything for something I did not broke! </p> <p> </p> <p><br />Get back to me ASAP on this or I will cancel both my Mtn Contracts</p> <p> </p> <p><br />Thanks.</p> <p>Adam Barnard <br /> ********** </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
