1 reviews | Active since Dec 2015
Phone still hasn't been reconnected
To Whom it may concern<br> <br> I'm beyond frustrated with you guys! My phone got cut off as I paid R169 (contract upgrade). I received a message from you saying you would cut my phone line in 1 day (17 November). My phone was then cut off. I then paid my Acc on the 24th Novemeber and up till this day my phone line hasn't been reconnected! <br> <br> I then did a follow up and I was told to email the collections department as they told me they haven't received the payment on MTN side! I did so on the 10th December with an attachment of the payment. Collections responded by saying they would look into it and respond within 8 working hours! Today is the 16th Decemeber and nothing has happened or no one has responded to me!!<br> <br> I'm beyond frustrated as I can't use my phone due to your HORRIBLE service.<br> <br> This is the message I received on the day<br> <br> Thank you for submitting your query through this medium of correspondence.<br> Your reference number for this query is ***9. Please keep the reference number so we can assist with tracking your query. We will respond to your query within 8 working hours.<br> <br> Kind regards <br> MTNSA credit Management Department<br> <br> Absolutely shocking!!!!!<br>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the previous package was on MTN 100 Top up. Then on the 23-9-2015 you have upgrade the contract to the MTNChoice higher package and your subscription increased.
The account has not been paid for the October invoice R628.00.00 and not paid for the November invoice R479.00.
The account balance now is R 1,107.00. Please make the payment for the October invoice before we can open the account or remove from legal status.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the previous package was on MTN 100 Top up. Then on the 23-9-2015 you have upgrade the contract to the MTNChoice higher package and your subscription increased.
The account has not been paid for the October invoice R628.00.00 and not paid for the November invoice R479.00.
The account balance now is R 1,107.00. Please make the payment for the October invoice before we can open the account or remove from legal status.
Kind Regards,
Alice van der Merwe
***