PHONE STILL HAS NOT BEEN DELIVERED

Hello MTN,<br> <br> Once again I am having to write to you on this forum as I am getting absolutely nowhere trying to find out what the delivery date is. <br> <br> I wrote a complaint about the incredibly long turn around time for the repair of my iPhone screen a week ago (I have posted 3 in total). Not too long after that I got a call from Ntswaki Mochela saying that you hadn't received my excess deposit. I actually paid it on the same day I received your request. After much back & forth Ntswaki finally confirmed that she had received the payment notification & said she would get dispatch to send the phone ASAP. It has been over a week now, still no phone & Ntswaki is now ignoring my emails. I have sent her 2 to date. Amazing service, but that is what you provide. <br> <br> PLEASE can you speed this up? The whole process has taken just short of 4 months - Pathetic! Surely you would treat this situation as a matter of urgency? I have never experienced such a **** take ever & left wondering why you should be allowed to get away with this. I am very bitter as you can tell & it doesn't help sending me a cut & paste reply each time. Just give my phone back.<br> <br> Claim ref: #***3<br> Deposit ref: #***