Phone sitting at repair center for two months!!!

<p>I sent my phone for repairs in mid November 2016 and over 2 months later I still haven't got the phone back nor got any feedback regarding the status. </p> <p>I submitted my claim, which was approved and the phone was collected. I later called MTN insurance to find out the progress and the call center was taken over by pinnacle marketing, who couldn't find any traces of what happened to the phone or even a claim being submitted. I had to reach out to the repair center and they reported that the phone can be fixed and they have sent a quotation to MTN for their approval of which it hadn't been approved therefore no work could be done. I have been chasing everyone from the call center, the MTN store, the MTN branch in 14 Avenue as well as the representatives at pinnacle marketing and none of them have been of any assistance. Till this day I haven't gotten my phone back and no one has been attending to my claim. Can someone please attend to this as a matter of urgency. this is absolutely ridiculous! I'm paying for a phone for two months that I don't even have with me anymore!</p>