1 reviews | Active since Mar 2009
Phone SIM violated
Please can someone look at this. Ive sent a prior email.<br> <br> I bought the SIM card at Shell on Long Street in Cape Town in 2009.<br> <br> My sim card that has recently been moved to prepaid from contract which it has been on for some 4 years if missing calls and smss.<br> <br> Ive also noted that I have to sign into the internet every time I search a url or click a link.<br> <br> I went to MTN in Vangate Mall and they said its not possible for a SIM card to be cloned.<br> <br> Ive noted this happening on the IMEI number *** for Telkom mobile.<br> <br> Please can someone assist me in securing my phone number as its connected to every aspect of my life.<br> <br> I asked for a note to be put on at the MTN store as I saw a tab that allowed for this and they said they couldn't.<br> <br> How do I protect myself from abuse?
Thank you for bringing this to our attention.
Kindly be advised that it is impossible to clone a SIM card as you were previously advised. The only way that someone else can use your SIM card is by processing a SIM swap and we can confirm that there has been no SIM swap processed on your number. If you believe that someone is **********ly trying to access your private & confidential information you will need to report the matter to the SAPS and send us an e-mail to *** to assist you accordingly.
We trust that you find the above in order.
Kind Regards,
Zukiswa
REQ:***
Thank you for bringing this to our attention.
Kindly be advised that it is impossible to clone a SIM card as you were previously advised. The only way that someone else can use your SIM card is by processing a SIM swap and we can confirm that there has been no SIM swap processed on your number. If you believe that someone is **********ly trying to access your private & confidential information you will need to report the matter to the SAPS and send us an e-mail to *** to assist you accordingly.
We trust that you find the above in order.
Kind Regards,
Zukiswa
REQ:***