Phone replacement delays unacceptable

<p>A while ago, I upgraded via MTN Direct to an iPhone 7 plus, and the phone was a dud. On the 17th July, I went to the MTN Tyger Valley store for them to send it in for a warranty assessment. </p> <p>Afterward, I received absolutely no feedback as to the progress of this. I am using a 9-year-old phone and am being impacted on a professional level. The MTN store does not return my messages or do not answer the phone. I phoned the repair center two days ago and they eventually told me that the assessment was successful and they are waiting for a collection number. BUT, they told me, this will take a while since they have issues with their system. </p> <p>That is not my problem. I am being impacted professionally due to them giving me a defective device, and now, I have to wait because there is a system problem. Pathetic. Furthermore, I have to keep following up which certainly is not my responsibility. </p> <p> </p> <p>MTN Tygervalley Mall - Bad on you</p> <p>MTN Direct - Bad on you</p> <p> </p>