Phone repair still incomplete since 15-02-2015

I submitted my phone for repairs with MTN Canal walk on the 15-02-2015, who advised the repairs would take +- 10 Working days to complete.<br> <br> I find myself phoning the MTN HVRC every week for an update - the number I use is *** and find myself on hold between 30 min - 1hr each time. For the first few weeks the HVRC told me that they had not heard back from SONY so I need to call back in another week. <br> <br> Two weeks ago, I contacted MTN HVRC who said they had been trying to get hold of me, but I had no missed calls or voice messages from them at all. So over the Phone, I approved the cost for them to proceed with the repair work. <br> <br> I have had absolutely no feedback since then, and I'd like to know when I can expect to get my phone back. If its going to take a lot longer, then you need to make your clients aware of this, you cannot keep them in the dark for months at a time. MTN really need to hire more people to handle customer service calls, as waiting over 30 min each time is ridiculous.<br> <br> If someone could please get back to me with some information, that would be great!