Phone Repair: Over three weeks, no response

I booked my phone in for repairs on the 1st of February 2016.<br> I explained to the consultant that any communication should go via my email as i do not have another phone.<br> He still put in my cell number (which is offline because i do not have a phone).<br> The repair centre then sent a quote via sms (to the offline number). <br> A few days later they then rejected the quote claiming that there had been no response. <br> Please note that i was not made aware of any of the above. <br> After hours of calling (speaking to rude consultants) and emailing, i finally learnt this.<br> <br> Now, the centre say that I'm am liable for R330 for the quote that had been rejected due to no response. <br> I tried explaining that i could not decline the quote because i did not receive it...<br> If i did not receive it, then how could i possibly respond?<br> <br> They refuse to book my phone in or repair it.<br> They refuse to give my phone back to me.<br>