Phone repair/ Insurance claim

<p>IMEI NO: ********** ********** 7 JOB CARD NUMBER ********** (</p> <p>CONTRACT NO: ********** 737</p> <p>CONTACT PERSON ACCOUNT HOLDER: ********** 527</p> <p> </p> <p>Early July I took my child Phone to MTN Easgate Entrance 4, it was book in, i got an sms, saying that there is a Qoute that i need to accept, i call the number on the SMS it ask me to put the number that has insurance I did it tells me i dont have an Insurance with MTN, but am paying for insurance on my statement, i then went back to eastgate where i booked the handset was told that i need to complete the Insurance claim form, then they will do followup for me.completed the form and ID copy left it there after few weeks got a call saying my phone is back i asked the lady who called me to switch the phone on before i can fetch it she confirm that the device was not fixed, i went to the store the same Agent told me that she made the Mistake and She gave me a wrong insurance claim form as we were from Autopage, I completed the form emailed it direct and emailed it to her as she requested that i must email it back to her she(DUDU) will do follow up, done.call the number on the claim form after a week told them my phone is with MTN repairs centre and they need to accept the Qoute was told that i need to wait when they get to my email they will accept it, went to MTN eastgate after 2 weeeks or so was told that my phone is at the Store Unrepaired i ask the same Agent(DUDU) she told me that she will send it back again,after 3 MONTHS now, and i told them if there is anything that they need they need to call me, but no they keep on calling my child the user, she keep on telling them that she cant pass any message they need to call me they dont call me.NOW TODAY 11/10/2016 THEY CALL MY CHILD TO COME AND FETCH THE PHONE THEY ARE CLOSING FR RENOVATIONS, BUT ON FRIDAY 07/10/2016 I WENT TO THE STORE aGENT (DUDU) TOLD ME SHE IS BOOKING THE HANDSET, I THEN CALL HER AGAIN ON HER CELL PHONE AS WHEN YOU CALL THE STORE THEY HAVE BEEN DROPPING MY CALLS.SHE TOLD ME SHE IS OFF.I my child got a call saying that the shop is closing i must fetch the phone and they dont call me again, so i thought you said you booked the handset she (DUDU) said that yes she booked it manualy as the system doesnt allow her to book the phone due to that it was book so many times she doesnt have a ref no:to me thats a lie. i want that phone Repaired and am paying every month and i dont have the phone, i want the phone repaired like Yesterday and i want it NOW. amd doe with this child play. IF I DONT PAY MY ACCOUNT I WILL BE HANDED OVER, WHAT YOU GUYS DOING TO ME IS SO WRONG, I WAS DEN TOLD THAT INSURANCE THEY WILL COME AND FETCH THE PHONE FROM ME, AM NOT IN ONE PLACE THAT IS WHY I LEFT IT AT THE STORE AND WHEN I CALL INSURANCE AND IT ASKED FOR THE NUMBER IN QUESTION I PUT THAT NUMBER IT SAYS I DONT HAVE INSURANCE SO I CUT THE MIDDLEMAN TAKE THE PHONE TO THE STORE, THIS IS THE SERVICE AM GETTING,NOT JUST ANYSTORE MTN STORE.</p> <p> </p> <p>WHEN I GO THERE SHE WILL TELL ME NOT TO WORRY SHE WILL DO FOLLOWUPS AM DONE WAITING I WANT MY PHONE NOW AM PAYING FOR INSURANCE, AND THE QOUTES KEEP ON CHANGING </p> <p>I WANT THIS RESOLVE AND I WANT MY PHONE BEFORE MONTH END. AND I WANT TO BE REFUNDED FOR THE PREMUIMS AND THE INCONVINIENCE. </p> <p> </p> <p>AM SO UNHAPPY, </p> <p> </p> <p>Below is the email i sent to insurance</p> <p> </p> <p>---------- Forwarded message ----------<br />From: "Gugulethu Buyeye" ********** />Date: 15 Sep 2016 08:36<br />Subject: Insurance claim form JOB NO: ********** <br />To: ********** />Cc:</p> <p>Good day</p> <p>Please find attached claim form and have my device replaced or repaired</p> <p>Regards</p> <p> </p> <p> </p> <p>And i got this below email i reply telling them that the phone is with them</p> <p> </p> <p>SmartPhone Plus Claims ********** />29 Sep (12 days ago) <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />Good day</p> <p>Trust you are well,</p> <p>Please note we would like to arrange collection of your damaged handset.</p> <p>Kind regards,<br />Joseph Ncube</p> <p> <br /> <br /> <br /> <br /> <br />Gugulethu Buyeye ********** />29 Sep (12 days ago) <br /> <br /> <br /> <br />to SmartPhone<br /> <br /> <br /> <br /> <br /> <br /> <br />Good day</p> <p>The handset is with your repair guys.please I really need my phone it's been long now.below is the feedback from MTN.</p> <p>Dear Customer, IMEI No. ********** ********** 7 .has been assessed.Quotation: R2498.6 incl. Vat Job Card No. ********** Reply Yes to accept or No to reject. Queries : ********** 349. MTN Insurance : ********** 084. Rgds MTN</p> <p>Thank you</p> <p> </p>