1 reviews | Active since Jul 2016
Phone repair
<p>I sent my phone for repairs at COSMONET Phalaborwa its an MTN Store. The phone was sent for a charging point repair. MTN repairers (HVRC) now claim the phone had a dent and the screen is cracked. I booked the phone with no physical dent or crack and on assessment at the store the phone had no crack or dent, nor physical damage. They quoted me R7000 for repairs.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant functional unit to investigate and provide feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant functional unit to investigate and provide feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********