1 reviews | Active since Oct 2015
phone repair
I took a phone at mtn Rustenburg IPhone 6 on the 23/06/2015 and asked the guy who was helping to add on insurance for my handset, I then signed a contract of which I have a copy with me to prove it,i was no explained about package that I took what I only know is I get 100 minutes to talk,200 sms and 500mb of data, I had no idea of the extra funds id pay if I ran out of minutes, I was told by a friend whom also had the same problem and went to the store to enquire and that's when he was explained.<br> <br> my phone got badly damaged to the screen I then took it to mtn waterfall mall where I got excellent service, I even have a reference number to show my phone is booked for repairs, I called the number the next day to confirmed that is everything is OK I then was told my phone is not insured...its very upsetting coz I have a copy of my contract that has my signature on it and my phone details. I then went back to the shop where I purchased my phone and asked the person whom helped me he then tells me if there is no ref number there is nothing he can do...I am very upset/angry and I pay a lot of money so please something must be done,
We are truly sorry for the inconvenience caused and for the breakdown in service.
As confirmed there is no insurance loaded on the account. If have requested insurance on the contract documents, we will need a copy of the contract reflecting that you've indicated that you need insurance and then we will need verify it with the store.
Thereafter we will need to submit a review request with our Insurance Department and ask them to take into consideration that you indeed opted for insurance but it was never loaded on the account.
Please fax the documents to *** and mark it attention Tim.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
As confirmed there is no insurance loaded on the account. If have requested insurance on the contract documents, we will need a copy of the contract reflecting that you've indicated that you need insurance and then we will need verify it with the store.
Thereafter we will need to submit a review request with our Insurance Department and ask them to take into consideration that you indeed opted for insurance but it was never loaded on the account.
Please fax the documents to *** and mark it attention Tim.
Regards
Tim
MTN Complaints Management Team: REQ:***