Phone Rapairs

<p>i upgraded in march, got a xiaomi phone buy one get one deal.<br />then as i was setting up the lock codes, phone never unlocked. a month later took the in for repairs charmain at mall of the south said i can take it to any store even though i bought at their store, i ask myself now is it cause she did not want to do her job or what. never got the help i wanted at other stores had to go back to mall of the south. charmain finally took in my phone that was another month (2months sitting with a dead phone). 3rd month she call to inform phone is back from repairs. only when i get there she reads the report back from the factory i assume that she has sent it to a wrong place, an my phone was still not fixed. without her giving me anything concrete she takes it again and says she will she what she will do. as i write today 06/12/2016 i called the store to check on my phone, was helped by some lady who informed that my phone is back an ready to collect. i got so angry when she told me the phone got back last month and charmain neglected to inform me so. if the phone is fixed God knows, all this time i have been paying for a non existing phone. some please intervene!</p>