My name is Ebrahim i got my phone back from repairs a month ago and since getting it back i constantly having no service issues since last week Wednesday i have no service at all i phoned MTN to check my number and on their end the number is active I inserted my phone in a different phone and works perfect. for the pass year I've been always having problems with my phone since the first time it went for repairs. Every time i get the phone back it comes back with problems I need to phone for work because i do support and last week not having signal I got a warning for not answering and its affecting my job. Can I please request a replacement or phoned properly fixed. I'm really fed-up now. i have insurance on the phone with MTN as well
Dear Ebrahim ,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Please note we have sent a request our insurance team to touch base with you and assist regarding this matter. You can also reach them on on *** or email *** and one of our friendly agents will assist you with processing a claim for your faulty device.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Ebrahim ,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Please note we have sent a request our insurance team to touch base with you and assist regarding this matter. You can also reach them on on *** or email *** and one of our friendly agents will assist you with processing a claim for your faulty device.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
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