DL
Damian L

1 reviews | Active since Nov 2014

29 Jan 2015, 12:53

phone order cancelled without notification

I called into mtn call centre and spoke to a sales consultant in beginning of January and mad a order for Sony Xperia Z3 compact as there was 3 black in stock/ I done all that was asked and was told phone would be delivered in a week from the call. called a week after I ordered and was told my order was cancelled as the process took to long, I wasn't given any notification my order was cancelled when I was waiting for delivery. during the call of telling me its cancelled I get told a sales consultant would call me for my order again as they only have 1 left in stock, no call from sales. so I call again yesterday and I get told there is no stock of the phone that I ordered in the beginning of January when there was stock. I don't think this is fair or customer satisfaction at all as I order something and it gets cancelled without letting me know then call again and get told they will call me when there is stock. I have been to all the stores and called but yet no phone stock, but yet mtn advertises the phone in pamphlets and on tv. poor service from a provider I have been with for years.

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Feb 2015, 13:15
Official
Hello Marley21,

Thank you for your post.

Apologies for the delayed response and inconvenience experienced, according to our records the handset was delivered and it is currently in use.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Best regards
Mantoa
REQ:***

Best regards,