LB
Lusaan B
1 reviews | Active since Apr 2013
14 Apr 2015, 10:56
Phone of 2 months must be sent for repairs!!!
I received my upgrade 2 months ago. The sony z3 compact. Yesterday when I got to my phone it was just dead, tried to reset, power button. Now Mtn says I have to send it in for repairs! I didn't even have it for 2 months!! A brand new phone, and while it is in for repairs, I have to sit without a phone, but I'm still paying R450 per month! Totally unacceptable!!!
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MTN South Africa's replyOfficial
28 Apr 2015, 15:18Hello karoojuffrou132,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that If you discover any fault or defect in the Mobile Device within first 6 months of receiving it, you may return the Mobile Device to MTN SP for a warranty assessment or repair. However, the mobile devise needs to be in the same condition and packaging as it was delivered to you, along with the proof of purchase (the invoice and proof of delivery waybill documents).
You may request for a loan which you may be given, if there is one available. However, not all our stores do have loan phones.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that If you discover any fault or defect in the Mobile Device within first 6 months of receiving it, you may return the Mobile Device to MTN SP for a warranty assessment or repair. However, the mobile devise needs to be in the same condition and packaging as it was delivered to you, along with the proof of purchase (the invoice and proof of delivery waybill documents).
You may request for a loan which you may be given, if there is one available. However, not all our stores do have loan phones.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply28 Apr 2015, 15:18
Official
Hello karoojuffrou132,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that If you discover any fault or defect in the Mobile Device within first 6 months of receiving it, you may return the Mobile Device to MTN SP for a warranty assessment or repair. However, the mobile devise needs to be in the same condition and packaging as it was delivered to you, along with the proof of purchase (the invoice and proof of delivery waybill documents).
You may request for a loan which you may be given, if there is one available. However, not all our stores do have loan phones.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that If you discover any fault or defect in the Mobile Device within first 6 months of receiving it, you may return the Mobile Device to MTN SP for a warranty assessment or repair. However, the mobile devise needs to be in the same condition and packaging as it was delivered to you, along with the proof of purchase (the invoice and proof of delivery waybill documents).
You may request for a loan which you may be given, if there is one available. However, not all our stores do have loan phones.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***