GZ
Gideon Z
1 reviews | Active since Aug 2011
17 Mar 2016, 14:34
Phone Number *** / REQ ***
Good Day , I reported a complaint through Hello Peter to MTN and MTN responded on the 4th of March 2016 to resolve my concerns . Thabelo under reference number REQ *** indicated that my concern was forwarded to their billing department for rectification and promised personal feedback . Two weeks passed and none of the promises was fulfilled .<br> <br> I am really frustrated with the poor service of MTN .<br> <br> Thanking You<br> Gideon van Zyl
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MTN South Africa's replyOfficial
24 Mar 2016, 10:24Hello gideonvz@,
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
Please be advised that the account has been credited for the data charges for February and March month. Please allow +-5 working days for the credit to reflect.
Cell number *** has been cancelled as per request on line.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
Please be advised that the account has been credited for the data charges for February and March month. Please allow +-5 working days for the credit to reflect.
Cell number *** has been cancelled as per request on line.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply24 Mar 2016, 10:24
Official
Hello gideonvz@,
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
Please be advised that the account has been credited for the data charges for February and March month. Please allow +-5 working days for the credit to reflect.
Cell number *** has been cancelled as per request on line.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
Please be advised that the account has been credited for the data charges for February and March month. Please allow +-5 working days for the credit to reflect.
Cell number *** has been cancelled as per request on line.
Kind Regards,
Alice van der Merwe
***