1 reviews | Active since Aug 2011
Phone Number ***
I have the above mentioned number as my 3G data with 1GB data per month at R125.00 per month . The contract period expired and I was not informed that it is due for upgrade , however I was billed R 3899.99 excl vat for the month of February 2016 . My concern is that I have placed a limit on the phone and confirmed that Yesterday morning with our local MTN branch in Louis Trichardt , being still in place . How is it possible that MTN could not inform me of upgrade possibility and furthermore allow the bill to be R3899.99 excl vat while the limit in place is also ignored. I honestly cannot believe that data to the amount of R3899.99 was used . <br> <br> I need MTN to rectify my account according to the contract in place as well as the limit on your system . I need the money to be refunded and not kept as a credit .<br> <br> Thanking You <br> <br> Gideon van Zyl
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the billing management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the billing management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
