PHONE NOT WORKING -

my husband's phone account with mtn is more that 18 years old, we moved to Mokopane, when we went into the mtn store here, the guy there told us not to pay at their shop but at the bank. Every month we had to go into the mtn store to get balance to pay account because he did not receive any statement. So one month they could not help us, and we had to phone 808 (mtn customer care no). Acording to them the account was handed over to legal. I asked for the number but they were not allowed to give the number I had to e-mail them and then legal dep will send me a number. I did that and phoned legal. They said the account is not with them, I asked if the call is recorded and she said yes, even confirmed that the account is not at legal with her supervisor. I phoned 808 again. Where I went off on how sad we are about the service. The guy told me that my husband should pay R2900. and they will open the line. The same day we paid R3000. 2 days later I have still not been able to use the phone. I phone Mtn at Mall of the North, where I spoke to a lady there, she confirmed the payment, but do not know why the line is not open. This is now over a month and still no feedback.