Phone not send in for warranty for a month!

My phone stopped working when I wenr on tp facbook 3 February 2020. I took my phone to MTN Rustenburg square 4 February 2020 as it is under warranty. Tshipo said the phone will take about 6weeks to get any other information about the status of my phone. I followed up every week since to find out what is wrong with my phone pr if my phone is back from where ever it went. Saterday 29 February 2020 when I phone MTN Rustenburg Square about my phone they asked me to come to the store as my phone has arrived, apon my arrival they told me my phone is npt back and still can not give me any information about my phone, I asked the store manager to please give me any information regarding my phone, she asked me to phone her on Monday 2 March 2020 to phone their service department to follow up as she can not phone them on a Saturday. I phoned MTN Rustenburg square today 2 March 2020. Tshipo said he is only sending/booking in my phone today as their system was off FOR A MONTH! I am shocked regading MTN's customer service!

I HOPE TO GET SOMEONE QUALIFIED TO BE ABLE TO ASSIST ME.