1 reviews | Active since May 2015
phone not repaired, relationship brocken
So I have a contract with mtn (Samsung note 4) which got damaged on the 28th Feb. 2015 I sent in for repaid at mtn newtown mall the next week. I was told my insurance wouldn't cover it but they took it in for assessment. They had the phone for 2months and every time I went to check it they told me they were on strike so I must just wait for them to call me. After this 2months they gave it back to me and told me its not fixed because its water damaged...no other explanations or suggestions on a way forward for me. Its not like I wouldn't have paid whatever cost it would have taken to fix my phone. With such ****py service where no one cared to assist me further after mtn had my phone for a full 2 months. I decided to stop paying the R750 every month even though its a bad debt in my name I refuse to continue this relationship with mtn. All they want and care about is them receiving money for goods that serve you no purpose. Through all this I still remain an mtn user because I love the brand but this kind of experience is the reason why users are migrating to other network service providers....great service is everything!! People are prepared to pay for great service.
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You may have the device rebooked with specific faults specified so that priority can be elevated and the matter resolved. Kindly note that if the quotation provided is rejected, you would be liable for a rejection fee of R330.00 VAT.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You may have the device rebooked with specific faults specified so that priority can be elevated and the matter resolved. Kindly note that if the quotation provided is rejected, you would be liable for a rejection fee of R330.00 VAT.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***