Phone Not Repaired

On 15/09/2015, I took my phone into MTN Northgate for repairs, the screen is coming off and the battery in swelling. They did not specify how long it would take to make the repairs. The manager of the store took my phone to a private individual for repairs, which I feel is wrong. They did not give any feedback. On 15/10/2015 I went back to MTN Northgate to find out how far the repairs are. Dispite the phone being under waranty, they insisted I pay R330 for a quotation. As my phone is not physically damaged by me, this amount should not have been paid, but to expidite matters, I paid. <br> <br> Its' now 06/12/2015, I still do not have my phone, I have no feedback and no information. And dispite paying my account, MTN have also placed me on legal and suspended my account, without notifying me.<br> <br> I woudl like my account rectified and either my repaired phone or a new phone returned to me (as this phone is still under waranty)