Phone not received

<p>Having exhausted all MTN customer service options, I am posting here as a last resort. My upgrade was approved on 28 September 2016 and the consultant verified that the phone I wanted was in stock. It is almost 3 months later and the phone, which was supposed to arrive the following week has not arrived. I have sent many emails and made many calls to MTN complaints and when I have received a reply, it is usually just a copy in to an email being sent to another department for follow up. No one has actually phoned with any solutions and I feel that the general attitude is that they do not care about customer service at all. I have migrated to the new contract for these three months , but still no handset. If I could just speak to someone who can help me. But there is no direct contact to anyone who has any authority or seems to care. I am very disillusioned as I have been a loyal contract customer for years.</p>