MM
Mdumisi M
1 reviews | Active since Jul 2015
31 Jul 2015, 10:23
Phone not fixed until warranty expired
I took in my Iphone 5s in December for repairs. Mtn kept sending the phone back to me without telling me what to do or why they they have not fixed it until the warranty expired in March. They then wanted me to pay R3500.00 for repairs on the phone. This is day light *******.
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Replies (1)
MTN South Africa's replyOfficial
15 Aug 2015, 12:25Hello Mduvoh,
We are sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've now escalated the matter directly to the management team within our High Volume Repair Centre. We've requested for them to check the details of the last booking and what was done to the device.
We've requested that you be contacted back directly with feedback of the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've now escalated the matter directly to the management team within our High Volume Repair Centre. We've requested for them to check the details of the last booking and what was done to the device.
We've requested that you be contacted back directly with feedback of the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply15 Aug 2015, 12:25
Official
Hello Mduvoh,
We are sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've now escalated the matter directly to the management team within our High Volume Repair Centre. We've requested for them to check the details of the last booking and what was done to the device.
We've requested that you be contacted back directly with feedback of the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've now escalated the matter directly to the management team within our High Volume Repair Centre. We've requested for them to check the details of the last booking and what was done to the device.
We've requested that you be contacted back directly with feedback of the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***