PN
Patise N

1 reviews | Active since Mar 2015

27 Mar 2015, 08:30

Phone not delivered after repairs on 03 March 2015

I have the samsung gt19500 imei number *** phone taken for repairs on the 02 February 2015 via an Mtn Franchise shop on this address below<br> <br> MICROZONE TRADING BRAAMFONTEIN <br> SHOP 07 93 DE KORTE STREET - BRAAMFONTEIN<br> JOHANNESBURG<br> BRAAMFONTEIN<br> 2017 <br> <br> When i went to check for the status quo of my phone at the above mentioned Mtn franchise shop by the end of february 2015, only to discover that the shop is non operational.<br> Then i decided to follow up with the Mtn Repairs Centre, if they had received my phone and how i should arrange for the pick of my phone, They told me the phone has been delivered on the 3rd of March 2015 to the Mtn fanchise shop`s address above which is non operational .i<br> <br> I have trying to call and email Mtn service center but still i have not received my phone since the begginning of March.<br> <br> Worse part of it i am still paying Mtn for the phone since its a contract with 8months remaining<br> <br> <br> <br> <br> <br> <br>

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Apr 2015, 15:24
Official
Hello Partice,

Thank you for posting.

Please accept our apologies for the delayed response and for any inconvenience caused.

Kindly be advised that this has been escalated to the supervisory at the Repair Centre for resolution and they will contact you for feedback.

Regards,
Nomonde.
REQ:***