Phone not delivered after 14 working days

<p>MTN<br />I opened a new contract with MTN on 25 March 2017. I took 2 phones on the contract; Huawei P9 lite and Huawei Mate 9.<br />I opened the contract at the MTN Ladysmith branch (San Marco centre).<br />On the 27th March, the lady working at MTN tells me she has sent the orders through and the phones should arrive in 5-7 working days. Today is 14 working days later and the Huawei Mate 9 has not arrived.<br />The lady from MTN tells me the phone is at the warehouse but for some reason it has not been distributed to the Ladysmith branch. <br />I have tirelessly tried to escalate this, through calls and emails to ********** but I must say that I have had POOR POOR service in this regard. Well on the emails part, I have not received a single response.<br />I always have to be the one chasing after MTN, chasing after the area manager every single day. He/She promises to give me feedback the next day, but I never hear from them until I call in myself.<br />Currently, I am still waiting for the phone. I don't have the phone, there is no expected date as to when the phone will arrive. It could be next week, next month or next year. I don't know and MTN can't give me an answer.<br />I am highly frustrated and dissatisfied with MTN even before I have used your network. I want to cancel this whole contract and try another service provider.</p>