lS
lancelot S
1 reviews | Active since Jan 2014
17 Mar 2015, 10:09
Phone not being soft locked and branches no asist
Hi, I am a customer whose contract was migrated from Nashua Mobile to Mtn. Since then, my soft lock does not kick-in, I am being charged ridiculous amounts and there is no response from the call centre. I have also went to the branch at Cresta mall, but they were not able to pick-up my records. I wonder how are they billing me. Please give me a call to resolve urgently.
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Replies (1)
MTN South Africa's replyOfficial
23 Mar 2015, 14:25Hello lancelotsehl,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that you are on an open line, this means that when you use above the allocated airtime you will be charged out of bundle rates. Also note that MTN does not have the bill limit facility, however you can monitor your usage by registering on MTNActive or dialing *141*1#.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that you are on an open line, this means that when you use above the allocated airtime you will be charged out of bundle rates. Also note that MTN does not have the bill limit facility, however you can monitor your usage by registering on MTNActive or dialing *141*1#.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply23 Mar 2015, 14:25
Official
Hello lancelotsehl,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that you are on an open line, this means that when you use above the allocated airtime you will be charged out of bundle rates. Also note that MTN does not have the bill limit facility, however you can monitor your usage by registering on MTNActive or dialing *141*1#.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that you are on an open line, this means that when you use above the allocated airtime you will be charged out of bundle rates. Also note that MTN does not have the bill limit facility, however you can monitor your usage by registering on MTNActive or dialing *141*1#.
Thank you
Wenzile Masina
REQ:***