PHONE LOST BY MTN

Daughter's phone was handed in for repairs, the store suddenly had a \break in"and the register where they accepted the phone was conveniently ****** and therefore my daughter is sitting without a phone and I with a monthly account that has to be paid.<br> I contacted MTN and they advice me that it is not their problem and that I have to resolve the issue with the store manager. The Mooiriver Mall Mtn (Potchefstroom) store manager Monicke Blaauw is not accepting their responsibility for losing the phone.<br> The store manager has been phoned on numerous occasions to get a response. The only respond that you get is that she will look and see and then call back. She never calls back or have feedback available when a person call her.<br> The whole issue is a shame that such a big company that is struggling is employing such *********** people. <br> Anyone that can advice me on the next step will appreciated. Complaints in this regard has been forwarded to [Email Removed] as well. """