Phone Line Suspended

my phone line was cut yet payment was made 14 days before the line was suspended, payment was made through one of the stores proof of payment was faxed to collections more than 24hours ago yet no response.<br> <br> The automated response informs you wll be attended to in 8 business hours, clearly that is not a fact as it's been longer than that<br> <br> You unable to call the provider the follow up your query as the line is wrongfully suspended<br> <br> issue started when they incorrectly double debited my bank account for two consecutive months..that query is still not sorted.<br> <br> Pathetic service at best