Phone less

Good day<br> <br> I took my phone in on Saturday 21 November to be booked for a warranty assessment. Its been a month already and i still dont have my phone. Please can this be investigated and can i get back my phone my Thursday 24 December morning as i need to leave. It pains me that i am paying for something that i am not using. I cant even access my cellphone banking and other stuff because i have only a sim card and no phone. This has dragged too long. I have ran out of patience really. This is totally unacceptable, if u fail to deliver my phone on time, cancel the contract and keep that useless phone. I will appreciate an urgent response to my query.<br> <br> Thank you<br> <br> Agnes Moeketsi<br> ***