Phone Insurance
<p>Hello Peter</p> <p> </p> <p>On the 21st of November 2016 I made an enquiry to insure one of my cellphone devices with MTN Insurance since I have a cellphone contract with them, I sent in everything they needed thats the mobile number, device make, model, colour & the IMEI number. I was given a reference no: ********** 6 & I was told that their turn around time for my enquiry is 5 working days. I made a follow up in december & I was told I need to wait 5 more days "another turn around time". Then on the 10th of January 2017 my device accidentally fell & it the screen broke. I called in today to enquire & I was told they cant insure the phone cause it hasnt been working since the 10th of January 2017. I can't continue paying for a device that I dont have due to them being slow to process peoples enquiries. I need a phoe urgently so it's either they fix this phone or I cancel all the contracts I have with MTN & move to a reliable service provider. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Yes im really frastrated cause im paying for a broken phone which is not working & it wasnt my fault that MTN didnt keep up to their 5 days turn around time. This is really annoying & unproffessional.
Yes im really frastrated cause im paying for a broken phone which is not working & it wasnt my fault that MTN didnt keep up to their 5 days turn around time. This is really annoying & unproffessional.