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Sizakele M

1 reviews | Active since Aug 2010

15 Apr 2016, 11:57

Phone in repairs for 4 months

I'm really ****ed at this pathetic service I'm receiving from MTN. Been with the network for more than 10 years, trusted them and even recommended it to some people who use rival network suppliers but for the past two years your network and service has been nothing but pathetic. I have an iPhone 5s that I got on contract with you guys and also taken up your MTN in-house insurance. My phone was collected on the 17th of December 2015 already, to be booked in for a screen repairs that would normally take about an hour to fix but to date my phone has not been returned. And worse of all the loan phone I was provided with is one of the worst phones ever to use, the brand new charger I got with the phone only worked for two weeks, it randomly freezes and only connects to the internet on intervals. Can you guys make it point I get my phone back before the end of next week or hell will break loose. I'm even suppose to upgrade but judging from the **** service I've received, I'm cancelling my contract and your insurance. Sort this issue out as soon as possible, how am I expected to function without my phone, its been 4 months already. I WANT MY PHONE BACK ASAP.

0
Replies (3)
MTN South Africa
MTN South Africa's reply18 Apr 2016, 16:10
Official
Hello papanyiko,

Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.

Kindly be advised that we have escalated the matter to our High Value Repair Centre for urgent attention. They will investigate and revert to you with feedback and a way forward.

We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.

Kind Regards,
Zukiswa
REQ:***
SM
Sizakele M's update02 May 2016, 09:57
Reviewer Update
Hi Zukiswa, Again, I'm amazed and disgusted by the pathetic service I'm receiving from MTN. A few days after receiving your response, I received a call that the phone cant be fixed due to some device or whatsoever case and I get given an insurance number to call to inform them of this. Why am I the one to call the insurance and inform them of that you guys cant fix the phone and for them to replace it, is that not your responsibility and not the customer's?????? Can you please make it a point that I get my phone back and get your insurance guys to call me for a replacement. This has really gotten to my nerves as this inconvenience has cost me a lot due to the useless loan phone that you guys provided as it functions properly when it wants.
SM
Sizakele M's update02 May 2016, 10:06
Reviewer Update
If this cannot be sorted ASAP between the two parties, there is always a third party to be consulted to resolve such issues. Can this be not taken lightly as you guys think we don't read the fine print but we actually do and know what's legally required. I hope this will be the last time I liase with MTN in this platform, the next time will be through a third party.