DD
Donald D
1 reviews | Active since Feb 2016
18 Feb 2016, 16:20
Phone in repairs for 2 months already
good day <br> <br> my phone has been in repairs for 11 weeks already and when ever i go to mtn to check on the phone all they say is that they will let me know when i must come fetch it. i have received an email for the access fees that i must pay in i have paid it in 2 weeks ago and still no phone. i am dissapointed with the service that i am receiving because i am an old client already. it is a Sony experia M4 aqua.<br> <br> thank you <br> Donald ****son
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MTN South Africa's replyOfficial
22 Feb 2016, 23:29Hello D****son01,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that we have tried contacting you, however were unsuccessful in doing so. Please could you be so kind as to provide us with the IMEI number or serial number of your handset. Our Repair Centre require this information in order to track your handset and the progress of your repair.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that we have tried contacting you, however were unsuccessful in doing so. Please could you be so kind as to provide us with the IMEI number or serial number of your handset. Our Repair Centre require this information in order to track your handset and the progress of your repair.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply22 Feb 2016, 23:29
Official
Hello D****son01,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that we have tried contacting you, however were unsuccessful in doing so. Please could you be so kind as to provide us with the IMEI number or serial number of your handset. Our Repair Centre require this information in order to track your handset and the progress of your repair.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that we have tried contacting you, however were unsuccessful in doing so. Please could you be so kind as to provide us with the IMEI number or serial number of your handset. Our Repair Centre require this information in order to track your handset and the progress of your repair.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***