Phone in for repairs for 2 months
<p>My phone has been in for repairs for 2 months. It states that it will take 10-15 days to repair a device on the claims form. Currently I'm using a mobile from my work, which they need back. Carl from the Durbanville branch has been trying to help by contacting the Head Office via mail - but no one seems to come back.</p> <p> </p> <p>I need this sorted ASAP, otherwise I will have to cancel my contract with MTN and get a new service provider, as they have breached the contract I have signed.</p>
Good Day Marcoh Claassens
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
Kindly be advised that the matter has been escalated to the management team of the relevant functional unit for resolution. They will revert to you with feedback
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Marcoh Claassens
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
Kindly be advised that the matter has been escalated to the management team of the relevant functional unit for resolution. They will revert to you with feedback
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
I am going on 3 months without a phone??.I pay R941.00 a month and do not have a phone?!.Maybe Cart Blanche will resolve this faster than you, MTN.Pick up the phone and call Mtn Durbanville and sort this out!.Poor service from MTN INSURANCE. I want to cancel the contract, as well as claim back all the money I paid for insurance that seems non-existant. It has been one week since the escalation to the management team and nothing yet. Please either cancel the contract and re-imburse the insurance money I have paid in full. Or get this problem sorted within this week.
I am going on 3 months without a phone??.I pay R941.00 a month and do not have a phone?!.Maybe Cart Blanche will resolve this faster than you, MTN.Pick up the phone and call Mtn Durbanville and sort this out!.Poor service from MTN INSURANCE. I want to cancel the contract, as well as claim back all the money I paid for insurance that seems non-existant. It has been one week since the escalation to the management team and nothing yet. Please either cancel the contract and re-imburse the insurance money I have paid in full. Or get this problem sorted within this week.