1 reviews | Active since Feb 2015
Phone got ****** on MTN property
My phone got ****** whilst in the property of MTN and they would not give me a phone back. I posted a complaint on Hello peter. A women phoned me back with the email adress [Email Removed] and said I must email her the whole story. This was about a month back and I havent heard from here since. Below is that first response on hello peter.<br> <br> Hello Jaun1989,<br> <br> Thank you for bring this matter to our attention.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br> <br> As per our conversation, please forward to me all the correspondence that you have so that we can investigate the matter and provide you with feedback.<br> <br> We would like to assure you that we are actively working to improve our service levels.<br> <br> Kind regards<br> Veronica<br> REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, your account has been updated accordingly.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, your account has been updated accordingly.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***