Phone Damaged After Assessment
<p>I took my iPhone 6 plus to MTN repair centre for assessment after it started freezing. The device had a minor damage on the LCD screen. I was quoted R6701 for repairing the device which I then opted against repairing the device. My device was working when I took it for assessment, but I was surprised by the fact that my device was nolonger switching on when I got it back. The LCD damage was now major and I couldn't use the device. </p> <p>I then returned the device to MTN for returning it to the state it was in before assessment. MTN came back to me with a clause that says they can't guarantee that the device will be in a working condition after assessing it. They have since refused to fix my device. </p> <p> </p> <p>This is terrible from MTN. I am expected to pay for a device that I cannot even use. My device was handled poorly and MTN is hiding behind a clause. </p> <p> </p> <p>Disgraced.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***0
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***0
Best regards,
