CK
Catharina K
1 reviews | Active since Oct 2013
07 Jun 2015, 09:40
Phone cut off
I am really very annoyed by your service. How can you say I am R580.00 overspend.<br> <br> I paid R859.00 for my account this month and both my contracts are top-up?<br> <br> I am going to the consumer protection board with this and if you have changed my contract without confirming with me first, I will go to the police and open a ***** case against you.<br> <br> Put my phone back on!<br> <br> CJ Kruger<br> ***<br> ***
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Replies (1)
MTN South Africa's replyOfficial
09 Jun 2015, 12:04Hello Cathy1978,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note due to the industrial action we are facing there has been a delay with updating of payments on the system. Kindly note that an amount of R850.00 has been received and is reflecting on the system. There is an amount of R9.99 outstanding.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note due to the industrial action we are facing there has been a delay with updating of payments on the system. Kindly note that an amount of R850.00 has been received and is reflecting on the system. There is an amount of R9.99 outstanding.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
MTN South Africa's reply09 Jun 2015, 12:04
Official
Hello Cathy1978,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note due to the industrial action we are facing there has been a delay with updating of payments on the system. Kindly note that an amount of R850.00 has been received and is reflecting on the system. There is an amount of R9.99 outstanding.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note due to the industrial action we are facing there has been a delay with updating of payments on the system. Kindly note that an amount of R850.00 has been received and is reflecting on the system. There is an amount of R9.99 outstanding.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,