rR
ruan R
1 reviews | Active since Sept 2016
28 Sept 2016, 14:07
Phone Contract Suspended
<p>Good Day.</p> <p> </p> <p>I have received a notice from MTN, that my credilt limit has been exceeded and my contract suspended. I was on the phone more that 30min waiting for a consultatnt to pick up the phone and no one answers. I cant make any calls and this is affecting my clients. I need this to be resolved ASAP as I know I did not exceeded my credit limit. Pls help</p>
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MTN South Africa's replyOfficial
29 Sept 2016, 13:20Good Day Ruan Van Rooyen
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the suspension on your account has been lifted. Kindly note that we are experiencing a problem with high charges on the invoices, the issue has been identified and corrected on the network The high charges will be removed from the bill before the next bill date and the affected bundles will be restored.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply29 Sept 2016, 13:20
Official
Good Day Ruan Van Rooyen
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the suspension on your account has been lifted. Kindly note that we are experiencing a problem with high charges on the invoices, the issue has been identified and corrected on the network The high charges will be removed from the bill before the next bill date and the affected bundles will be restored.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,