PN
Patricia N

1 reviews | Active since Apr 2015

02 Apr 2015, 10:50

Phone Contract Sny Xperia M2

I took a contract in December 2014 and I explained to Chongo (the Consultant) that I want a contract for R189 that will only give me minutes so that when ever those minutes are finished I can be ably to buy my self airtime. I made it clear to her that I do not want something that will cost me more than that.<br> <br> How ever the consultant made a mistake and made an open line of which is something I did not want. when I come back from Christmas holidays I went to the shop and lay a complaint and Chongo admitted that she made a mistake and she will fix it with in a week and she never did.<br> <br> I complained again to the supervisor and she also made the same promise and yet my phone is still on open line and I still cannot recharge. They just keep on making empty promises and yet my bill is increasing. I chose the R189 contract (Top up) knowing that Its what I can afford.<br> <br>

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Apr 2015, 15:57
Official
Hello Pat87,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
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