PHONE CONTRACT HANDED TO LEGAL

<p>Over a year ago i opened an mtn contract for my partner at one of the mtn stores. my partner at the time was paying the contract until we saperated and he stopped paying it without my knowledge and so it was handed over to the collections company called Norman,i only found out about my account being in arrears after i got the call from the Norman company and i did make arrangements with them to pay the account every month which i did via debit order. since then they have been debiting my acoount until the month of october 2016 i realised that they did not debit my account. i called the Norman company to find out why they have not debited my account and they advised mtn have withdrawn my account from them. i then called mtn to find out what is going on and how to pay my account going forward and thats where the night mare started. firstly the consultants are unproffessional, they did not know anything about my account as only legal department has the account, i asked for their legal department number and apparently that department donot have a direct number and the only way to communicate with them was if the consultant i was speaking to sent them an email which she advised she did and i should recieve a call from the legal department. i have lost count on how many times i have called to advise that i havent got their response. MNT has being nothing but pain in my life, i am sitting here wanting to settle the account but i have no way to do it because no body knows whats going. i have been a loyal customer of mtn ever since i had my first phone but all i ever get from mtn is a nightmare. my expirience with MTN has never been pleasant. so can someone from MTN LEGAL DEPARTMENT give me a call so that i can settle the account and move on with my life. i will settle my account and after i will change my network to a service provider who appreciate their customers more.</p>