Phone contract
<p>I bought a phone device on contract at MTN store, a sumsung stylus 2 and when I got home i found that the back camera picture quality is not so clear. I phoned Mtn customer service to find out if I'm dissatisfied with a product I can return it, an agent from the call centre confirmed that i can return it to the store within the 10 days period as its a "cool off" when i went to the store one of the sales agent said it's impossible and that I'll have to live with the phone as there is nothing they can do about it.</p>
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MTN South Africa's replyOfficial
11 Dec 2016, 17:36Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Best regards,
MTN South Africa's reply11 Dec 2016, 17:36
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Best regards,